At Bazario, we stand behind our products with a 100% satisfaction guarantee. If you’re not completely satisfied with your purchase of appliances, tools, or gadgets, we’re here to make it right. This Refunds and Returns Policy outlines the process for returning products and obtaining refunds, ensuring a straightforward experience for our customers in South Africa.
1. Eligibility for Returns
Timeframe: You may return a product within 7 days of delivery for a refund or exchange, provided it meets the conditions below.
Condition: Products must be unused, in their original packaging, and in the same condition as received. Items must include all accessories, manuals, and parts provided at purchase.
Non-Returnable Items: For hygiene or safety reasons, certain products, such as Health & Beauty items, Toys & Games, or Cleaning & Chemical Applicators that have been opened, cannot be returned unless defective. Contact us for clarification on specific items.
Proof of Purchase: A valid order confirmation or receipt is required to process a return.
2. Return Process
Step 1: Contact Us: Notify us of your intent to return within 7 days of delivery by emailing info@bazario.co.za Provide your order number, the product name, and the reason for the return.
Step 2: Return Instructions: We will provide instructions for returning the product via our courier service. You are responsible for securely packaging the item to prevent damage during transit.
Step 3: Ship the Product: Return the product to the address we provide. We recommend using a trackable courier service, as Bazario is not responsible for items lost during return shipping.
Step 4: Inspection and Refund: Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund within 3–5 business days.
3. Refunds
Refund Approval: If your return is approved, we will process a refund to your original payment method (e.g., via Yoco, Payfast, or other providers) within 7–14 business days. The refund will include the product’s purchase price, excluding shipping costs unless the item is defective.
Shipping Costs: The standard R99 shipping fee (or free shipping for orders over R650) is non-refundable unless the product is defective or incorrect. If the return is due to our error (e.g., wrong or defective item), we will cover return shipping costs.
Defective or Incorrect Items: If a product is damaged, defective, or not as described, notify us within 7 days of delivery. We will provide a replacement or full refund, including any shipping costs, at our discretion.
4. Exchanges
If you prefer an exchange instead of a refund, contact us to confirm availability of the replacement product. Exchanges are subject to the same conditions as returns (unused, original packaging, etc.). You are responsible for return shipping costs unless the item is defective or incorrect.
5. Non-Returnable Circumstances
We may reject returns if:
The product is used, damaged by the customer, or missing parts.
The return request is made after 7 days from delivery.
The product falls under non-returnable categories (e.g., opened Health & Beauty items) and is not defective.
No proof of purchase is provided.
6. Manufacturer Warranties
Some products, such as Vacuum Cleaners, Pressure Washers, or Electric Breakers, may include manufacturer warranties. Contact us at info@bazario.co.za for details on specific items. Our 100% satisfaction guarantee operates separately from any manufacturer warranties.
7. Contact Us
If you have questions about returns, refunds, or this policy, reach out to us:
Email: info@bazario.co.za
8. Changes to This Policy
We may update this Refunds and Returns Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the “Last Updated” date. Continued use of our website after changes constitutes your acceptance of the new policy.
Thank you for shopping with Bazario. We’re committed to ensuring your satisfaction with every purchase.
