VVA (Free State Care in Action) is committed to protecting your privacy under the Protection of Personal Information Act (POPIA). This policy explains how we collect, use, store, and protect your personal information when you visit freestatecare.co.za, donate, shop, or engage with our services.

What Information We Collect
We collect personal information you provide, such as:

• Name, email, phone number, and address (e.g., via donation forms, volunteer sign-ups, or contact forms).

• Payment details (processed securely by third-party payment processors).
  We also collect non-personal data, such as:

• IP addresses, browser type, and site usage via cookies and Google Analytics for improving our website.

How We Use Your Information
Your information helps us:

• Process donations, shop purchases, and event registrations.

• Send newsletters or updates (with your consent).

• Improve our website and services through analytics.

• Comply with legal obligations.

How We Protect Your Information
We use secure storage, encryption, and access controls to safeguard your data. We do not sell or rent your information. Data is shared only with trusted third parties (e.g., payment processors, email platforms) under strict agreements.

Cookies
Our website uses cookies to enhance functionality. You can manage cookies via your browser settings, but disabling them may limit site features. We use Google Analytics, which collects anonymized data (see Google’s Privacy Policy for details).

Your Rights Under POPIA
You have the right to:

• Know what data we collect and why.

• Access, correct, or request deletion of your data.

• Object to data processing or withdraw consent.

• Lodge a complaint with the Information Regulator at inforeg@justice.gov.za.
  Submit requests via our Data Subject Access Request form at freestatecare.co.za/contact.

Data Sharing and Transfers
We share data with third parties (e.g., payment processors) only for service delivery. International transfers comply with POPIA’s safeguards. We notify you of any data breaches as required.

How Long We Keep Data
We retain data only as long as necessary for its purpose or legal requirements, then securely delete it.

Updates to This Policy
We may update this policy periodically. Changes will be posted on this page with a new effective date. Your continued use of our site constitutes agreement to the updated policy.

Contact Us
For questions or requests, contact:
VVA (Free State Care in Action)

Email: info@freestatecare.org.za
Phone: 051 444 6143 / 071 223 0402